We want you to love your purchase. If you’re not completely satisfied, we’re happy to help.
Return window
You have 14 days from the date of delivery to request a return for eligible items.
Eligibility requirements
To be eligible for a return, items must be:
- Unused, unworn, and in original condition
- In original packaging with tags attached (if applicable)
- Accompanied by proof of purchase (order number or receipt)
Certain items may be final sale and non-returnable, including but not limited to: final-sale/clearance items, personalized or custom items, and beauty products that have been opened or used, where applicable. Any such exclusions will be clearly noted on the product page at time of purchase.
Return shipping
Return shipping is free — Lady Katt Luxe LLC will cover the cost of return shipping for eligible returns. We will provide a prepaid shipping label or reimbursement instructions once your return is approved.
How to start a return
Contact us at contact@ladykattluxe.shop with your order number and reason for return. Once approved, we’ll provide instructions and, where applicable, a prepaid return label.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Exchanges
If you’d like a different size, color, or item, please contact us at contact@ladykattluxe.shop and we’ll help arrange an exchange, subject to availability.
Damaged, defective, or incorrect items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item, and we will arrange a replacement or refund at no cost to you.
Questions
Kassity Cobbs
Lady Katt Luxe LLC
Titusville, FL
Phone: 904-663-2417
Email: contact@ladykattluxe.shop
Business ID: 1556312